Frequently Asked Questions

LGPoint is the primary currency, 1 HKD = 1 LGPoint, usable on all services. VPoint is a VIP bonus, applied first to select services (AI hand wash, signature hand wash). LGPoint tops up any shortfall automatically.

Register an account, open Wallet, choose any plan, and complete Stripe checkout. Membership activates instantly with points credited.

Account freezes on expiry. Renew within 30 days to unfreeze and keep all LG/V points. After 30 days, balances reset, but your tier always stays at the highest level ever achieved.

Yes. Cancel or reschedule yourself free of charge up to 24h before the slot. Between 2h–24h a 30% hold fee applies. Within 2h no changes are accepted, and non-attendance is marked No-Show.

Based on the scheduled start time: ≥ 24h out = 0%; 2h–24h = 30% of service points; under 2h or not attending = 60%. The remainder is refunded to the original wallet immediately.

Yes. Penalties and refunds are computed per-currency (LG / V) based on the original charge, so VPoint is never silently converted into LGPoint.

Contact on-site staff or support immediately. Staff can execute a No-Show reversal from the back office: the system refunds the penalty, re-charges the original booking cost, restores the booking to confirmed, and sends both an email and an in-app notification containing the refund amount, updated balance, original penalty, transaction ID (TX-) and booking number. Every action is written to the audit log.

Paid members can issue single-use passes (service + plate) and share via WhatsApp / link. Max 3 active passes at once; each valid up to 60 days.

OEM-grade PPF up to 5 years; 9H ceramic and CYBRIX series 1–3 years depending on the product. See the services page or ask in store.

18-month membership, 9,000 bonus VPoint, exclusive black-gold theme, private reception hours, and reserved VIP bays.

Mon–Thu 12:00–21:00, Fri–Sun 11:00–22:00. G/F, 138 Wai Yip Street, Kwun Tong, Kowloon.