Terms of Service

1. Scope of service

This app is provided by LETS GET WASH (address: G/F, 138 Wai Yip Street, Kwun Tong, Kowloon). Users may top up to purchase virtual points (LGPoint and VPoint) redeemable for our car wash, detailing and car-care products.

2. Point rules

• Fixed rate: 1 HKD = 1 LGPoint.
• VPoint is a bonus point, redeemable only against: AI robotic-arm semi-handwash, interior vacuum + glass polish, coating maintenance.
• At checkout the system deducts VPoint first, then LGPoint.
• All points, once redeemed, are non-refundable in cash.

3. Membership & expiry

• Membership term ranges from 6 to 18 months depending on the plan purchased.
• Upon expiry, remaining points are immediately frozen.
• Purchase any plan (minimum HK$2,000) within 30 days of expiry to unfreeze and merge the previous balance.
• If no top-up is made within 30 days, remaining points are automatically zeroed out.

4. Booking & cancellation (incl. No-Show penalty)

• Each 30-minute Section accepts up to 2 bookings.
• Cancellation / reschedule fees are tiered against the scheduled_start of the booking:
• · 24h or more: 0% penalty, full point refund.
• · 2h – 24h: 30% of service points held as a placement fee, remaining 70% refunded.
• · Under 2h or no-show on the day: 60% penalty, remaining 40% refunded.
• Penalties and refunds are computed per-currency (LGPoint / VPoint) based on the original charge, so VPoint is never silently converted into LGPoint.
• If the balance goes negative, booking access is locked until the account is topped up.
• No-Show marking is idempotent — a booking cannot be double-charged, and a completed booking cannot be marked No-Show.
• If a No-Show was applied in error, staff may execute a reversal from the back office: within a single transaction the system refunds the penalty, re-charges the original booking cost, restores the booking to confirmed, and sends the guest an email plus in-app notification containing the refund amount, updated balance, original penalty, transaction ID (TX-) and booking number.
• All No-Show and reversal actions are written to an append-only audit log.

5. Share Guest Pass

Members may share services with friends via Share Guest Pass. Once the guest is redeemed on-site, LGPoint / VPoint is deducted from the primary account — members are responsible for verifying the recipient.

6. Payments & third parties

All online payments are processed via third-party gateways such as Stripe. We do not store user credit-card details. Users agree to the payment gateway's terms of service at checkout.

7. Liability

We handle vehicles professionally during service, but are not liable for pre-existing wear, hidden defects, or losses caused by weather or force majeure.

8. Supplementary terms

9. Amendments

We reserve the right to amend these terms at any time. The latest version will be published on this page and takes effect immediately upon posting. Continued use of the service constitutes acceptance.

10. Contact us

For any questions about these terms, please email letsgetwash138@gmail.com.