Retail Terms & Return Policy
These terms apply only to Retail Shop (car care product) orders. Car wash, detailing services and membership remain under the Terms of Service; their point and pricing rules are different.
1. Payment
- Non-members: pay by credit / debit card (Stripe, HKD).
- Members: pay with LGP, or by card at the regular price.
- Retail orders deduct LGP only — VP (VPoint) is never deducted.
2. Member 5% off
- When paying with LGP, members pay the current item price × 0.95.
- Required LGP is rounded down to a whole number.
- The 5% applies to items only; shipping is not discounted.
- Retail pricing is separate from car wash service point prices.
3. Shipping
- Free shipping when the payable item total is HK$200 or more.
- Below HK$200: shipping is paid to SF Express on delivery and is not included in the online payment.
4. Returns
- Request within 7 days of receipt.
- Damaged products only; opened packaging (box, bottle, bag) is generally not returnable.
- If you find leakage or damage after opening the outer box, WhatsApp us at 97897861 with photos and we will decide how to handle it case by case.
- Return shipping is paid by the customer.
5. Refunds
- Refunded within 14 days after the return reaches our warehouse, to the original payment method: LGP orders to your LGP wallet, card orders to the original card.
Version: retail-2026.10.21
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